Overview

Sales performance at a glance

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Capability · best moment · per prospect

The rep's peak per prospect — the best call in each chain. What they're capable of. Gatekeeper / IVR / voicemail / "try later" excluded.

Consistency · typical · per call

The rep's typical per-call performance on real conversations — this is the headline AI Score. Same exclusions as Capability (gatekeeper / IVR / voicemail / "try later"); only the math differs: Capability takes each prospect's best call, this averages every scored real conversation (the n shown). On tiny samples the two can invert.

Score Trend (30 days)

Outcome Breakdown

Callbacks you owe
Booked callbacks past-due with no follow-up yet — warmest leads first.
Sorted by priority Critical 20d+ Aging 4–19d Fresh 0–3d
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